At Stemvolt Innovation, we are committed to providing high-quality products with accurate descriptions as mentioned on our website.

Return Eligibility

We accept returns under the following conditions:

The product is defective, damaged, or incorrect upon arrival.

The return request is raised within 5 days of delivery.

The product must be unused, in its original packaging, with all accessories and invoice.

Non-returnable items: Custom-made products, clearance sale items, or consumables (batteries, wires, etc.) cannot be returned.

 Return Process

1. Contact us at Support@stemvolt.in or +91 80786 38838 with your order details and issue.

2. Our team will review the request and approve the return if eligible.

3. Once approved, we will arrange a reverse pickup or request you to ship the product to us.

4. After inspection, we will process the replacement or refund within 7-10 working days.

 Refund Policy

Refunds are initiated only after inspection and approval of the returned item.

Refunds will be credited to the original payment method within 5-7 business days.

COD orders will be refunded via bank transfer or store credit after verifying customer details.

Shipping charges and COD fees are non-refundable.

If the returned item meets our verification criteria, a replacement will be shipped within 2 working days.

If a replacement is unavailable, a 100% refund will be issued.

Our tech team will inspect the case to confirm the condition of the product before approving a return or refund.

Replacement Policy

If a replacement is requested instead of a refund, we will dispatch the new product within 2-4 days after receiving the returned item.

If the replacement product is out of stock, we will issue a full refund.

If the product is not returned in its original packaging or exceeds the return period, the replacement request will be canceled.

Repairs or replacement of defective parts will be charged to the customer if the fault is due to accident, misuse, negligence, or willful damage.

Non-Returnable Items

The following items cannot be returned or refunded:

Custom-built products.

Clearance or sale items.

Opened or used electronic components, batteries, and accessories.

Products damaged due to misuse or unauthorized modifications.

Warranty does not cover products that have been misused, exposed to static discharge, neglected, modified, soldered, or physically damaged.

Order Cancellation

Orders can be canceled within 12 hours of placement if they have not been shipped.

Once shipped, the order cannot be canceled.

Warranty Policy

A 1-year manufacturer warranty applies to Raspberry Pi Original boards and Arduino Original products from the date of purchase.

Warranty does not cover items that are broken, damaged, or physically tampered.

Warranty will be void if the product is damaged due to:

Accidents, natural calamities, or mishandling.

Failure to follow operational instructions.

Exposure to rain, water, or heavy moisture.

Repairs by unauthorized persons.

Storage near heat sources or direct sunlight for an extended period.

Other Acts of God.

Return Guidelines:

Once confirmed that the faulty item cannot be repaired remotely, an RMA Number will be issued, which must be clearly mentioned on the shipping box.

Do not write anything on the product packaging.

Defective unused merchandise will be replaced within 2 days of receipt.

All returns must include a copy of the original packing list.

Limitations

Due to the nature of our products and strict quality control policies, cancellations and returns without valid reasons are not allowed.

Stemvolt reserves the right to make the final decision on all refund and replacement requests.

Contact Us

For any queries or assistance, please contact us:

Email: Support@stemvolt.in

Phone: +91 8078638838