Privacy Policy

Effective Date: 30 April 2026  |  Last Updated: 30 April 2026

At Stemvolt, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit www.stemvolt.in, how we use it, who we share it with, and what rights you have over your data. This policy is in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our website or placing an order with us, you agree to the practices described in this policy. If you do not agree, please refrain from using our website.

1. Information we collect

We collect the following types of information when you interact with our website:

Information you provide directly:

Full name and contact details (email address, phone number)
Shipping and billing address
Payment-related information (processed securely through our payment gateway — we do not store card details)
GST number, if provided for business orders
Messages or queries submitted through our contact form or support email

Information collected automatically:

IP address and browser type
Pages visited, time spent, and clicks on our website
Device type and operating system
Referring URL (how you found us)

2. How we use your information

We use the information we collect only for legitimate purposes, including:

Processing and fulfilling your orders
Sending order confirmations, shipping updates, and delivery notifications via email or SMS
Responding to your queries and providing after-sales support
Improving our website, product listings, and overall shopping experience
Sending promotional offers, new product announcements, or educational content — only if you have opted in
Complying with legal obligations under applicable Indian laws

We do not use your data for automated decision-making or profiling that significantly affects you.

3. Third-party services we use

To run our store efficiently, we work with the following trusted third-party service providers. Each of them may process your data as necessary to perform their services:

Razorpay — Payment processing. Your payment details are handled directly by Razorpay on their secure platform.
Shiprocket / Delhivery — Order shipping and logistics. Your name, address, and phone number are shared to facilitate delivery.
Google Analytics — Website analytics. This tool collects anonymised data about how visitors use our site. No personally identifiable information is shared with Google Analytics.

These service providers are contractually bound to use your data only for the purpose for which it was shared. We do not sell your personal information to any third party.

4. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use cookies to:

Keep items in your cart between sessions
Remember your login status
Understand how visitors navigate our website (via Google Analytics)
Show you relevant content based on your browsing behaviour

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, such as the shopping cart or account login.

5. How we protect your data

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, misuse, or disclosure. Our website uses SSL (HTTPS) encryption for all data transmitted between your browser and our server. Access to customer data within our team is limited to only those who need it to perform their role.

While we do our best to protect your data, no system is completely foolproof. We encourage you to use a strong password for your account and avoid sharing login credentials with anyone.

6. How long we keep your data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes, as required under Indian law.
Account information is retained until you request deletion.
Support or inquiry records are retained for up to 2 years.

7. Your rights under the DPDP Act, 2023

Under India’s Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

Right to access — You can request a summary of the personal data we hold about you.
Right to correction — You can ask us to correct inaccurate or incomplete information.
Right to erasure — You can request deletion of your personal data, subject to any legal obligations we must fulfil.
Right to withdraw consent — If you have opted in for marketing communication, you can opt out at any time.
Right to grievance redressal — If you believe your data has been mishandled, you can raise a complaint with us.

To exercise any of these rights, please email us at support@stemvolt.in with the subject line “Data Privacy Request”. We will respond within 5 working days.

8. Account and data deletion

If you wish to delete your Stemvolt account and all associated personal data, please send an email to support@stemvolt.in with the subject line “Account Deletion Request” from your registered email address. After verifying your identity, we will process your request within 5 working days. Please note that certain transaction records may be retained for legal compliance, as mentioned above.

9. Marketing communications

If you have opted in to receive marketing emails or SMS from us, we may contact you about new products, offers, or updates relevant to your interests. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We do not make unsolicited promotional phone calls.

10. External links

Our website may contain links to third-party websites for reference or convenience. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external websites and encourage you to read their policies before submitting any personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact us

Stemvolt

Email: support@stemvolt.in

Phone: +91-8078638838

Website: www.stemvolt.in