Refund and Returns Policy

Returns & Refund Policy

Effective Date: 30 April 2026  |  Last Updated: 9 July 2026

At StemVolt, we want every purchase to work out for you. If a product arrives damaged, defective, or different from what you ordered, we are here to make it right. Please read this policy carefully before reaching out to us about a return or refund.

1. Return eligibility

You can request a return within 4 days of delivery, provided the product is unused, in its original packaging with all accessories included, and the reason falls into one of the following categories:

• The product arrived damaged
• The product is defective or does not work as described
• You received the wrong product

Returns will not be accepted for the following reasons:

• Change of mind or the product is no longer needed
• Incorrect selection made at the time of ordering
• Minor visual differences between the product and its website image — product images are for reference only and actual products may slightly differ in appearance, colour, or packaging. Such differences are not a valid reason for return.

2. How to request a return

To start a return, email us at support@stemvolt.in with the subject line “Return Request — [Your Order Number]” and include the following:

• Your order number
• A clear description and Video of the problem
• The reason for the return

Our team will review your request and respond within 2 working days with a decision. If your return is approved, we will issue an RMA (Return Merchandise Authorisation) number. This number must be clearly written on the outer packaging of the return shipment. Please do not write or stick anything directly on the original product box.

Returns received without a valid RMA number will not be accepted and may be returned to the sender. StemVolt reserves the right to approve or decline a return based on this review. If your request does not meet our return conditions, we will explain why and the return will not be processed.

3. Return shipping

Once you have your RMA number, pack the product carefully in its original box with all accessories and hand it over to the pickup agent.

• All returns are subject to a ₹69 return shipping fee. This amount will either be paid by the customer at the time of return or adjusted against the refund amount, as applicable. Original shipping charges are non-refundable.

4. Inspection and approval

Once the returned product reaches us, our team will inspect it within 3 to 5 working days. You will be notified of the outcome via email or phone. If the product passes inspection and the return reason is valid, we will proceed with your refund or replacement as requested.

Important: If the inspection reveals that the product has been used, soldered, modified, or damaged in a way that was not disclosed in the return request — including but not limited to opened or damaged original packaging, burn marks, damage from incorrect voltage or reverse polarity, broken pins, or physical impact — the return will be rejected.

5. Refund timeline

Refunds are processed only after the returned product has been received and approved by our team. Once approved:

• Online payments (UPI, card, net banking) — refunded to the original payment method within 7 working days
• COD orders — refunded via bank transfer within 7 working days. We will request your bank details by email.

Original shipping charges and COD processing fees are non-refundable in all cases.

6. Non-returnable items

The following items are not eligible for return or replacement under any circumstances:

• Products that have been used, soldered, or modified in any way
• Batteries, wires, connectors, and other consumables
• Clearance or sale items purchased at a discounted price
• Custom-built or custom-configured products
• Products damaged due to misuse, improper handling, static discharge, water exposure, or physical impact
• Opened or partially used component kits where individual parts have been removed
• Products returned without a valid reason as listed in Section 1

7. Replacement policy

If your return is approved and you have requested a replacement, we will dispatch it within 3 to 5 working days of completing the inspection, subject to stock availability.

If the exact product is out of stock at the time of replacement, we will inform you and offer one of the following options:

• Wait for the product to be restocked
• Choose an equivalent alternative product
• Receive a full refund to your original payment method

8. Order cancellation

You can cancel your order only before it has been processed or dispatched from our warehouse. Once an order has shipped, cancellation is not possible.

To cancel, contact us immediately at support@stemvolt.in or call +91-8078638838. For prepaid orders cancelled before dispatch, a full refund will be processed to your original payment method within 5 to 7 business days.

Once an order is dispatched, any delay caused by the shipping partner due to reasons beyond our control — such as bandh, public holidays, or natural disasters — shall not be the responsibility of StemVolt.

9. Warranty policy

Products with manufacturer warranty

• Original Arduino boards — 1-year manufacturer warranty
• Original Raspberry Pi boards — 1-year manufacturer warranty

Products without manufacturer warranty

All other products on our website — including sensors, modules, shields, drone components, accessories, and third-party development boards — do not carry a manufacturer warranty unless explicitly stated on the product page. These products are covered only under our 4-day return policy for defective or damaged items as described above.

What the warranty does not cover

• Physical damage, broken pins, or bent connectors
• Damage from incorrect wiring, reverse polarity, or overvoltage
• Water damage or exposure to heavy moisture
• Unauthorised modifications or tampering
• Normal wear and tear

To raise a warranty claim, email us at support@stemvolt.in with your order number, product details, and a description of the issue. Our team will guide you through the next steps.

10. Important notice

All return, refund, replacement, and warranty decisions are subject to inspection and final approval by the StemVolt team. We reserve the right to decline requests that do not meet the conditions outlined in this policy. Submitting false or misleading information in a return request may result in permanent suspension of your account.

Any disputes arising from this policy are subject to the exclusive jurisdiction of the courts in Rajasthan, India.

11. Contact us

For any return, refund, or warranty related queries, please reach out to us: