Refund and Returns Policy

Returns, Refund and Warranty Policy

Effective Date: 30 April 2026 | Last Updated: 9 July 2026

At StemVolt, we want every purchase to work out for you. If a product arrives damaged, defective, or different from what you ordered, we’re here to make it right. Please read through this policy before reaching out to us about a return.

1. Return eligibility

You can request a return within 4 days of delivery, provided the product is unused, in its original packaging, and the issue falls into one of these categories:

– The product arrived damaged
– The product is defective or doesn’t work as described
– You received the wrong product

We strongly recommend recording an unboxing video when your order arrives. It helps us verify the issue quickly and avoids any back-and-forth later.

2. How to request a return

To start a return, email us at support@stemvolt.in with the subject line “Return Request — [Your Order Number]” and include:

– Your order number
– A clear description of the problem
– The reason for the return
– Photos or a short video of the product showing the issue

Once we receive your email, our team will examine the request and get back to you within 5 working days with a decision.

StemVolt reserves full right to approve or decline a return based on this examination. If the product doesn’t meet our return conditions, we’ll explain why, and the return won’t be processed.

3. Return shipping

If your return is approved, please pack the product carefully in its original box with all accessories included, and hand it over safely to the pickup agent. How well the product is packed affects how quickly we can process your refund.

A return shipping fee of ₹69 applies and will be adjusted against your refund amount.

4. Refund timeline

Once the returned product reaches us and passes inspection, we’ll process your refund to your original payment method within 7 days of receiving it.

– Online payments (UPI, card, net banking) — refunded to the original payment method
– COD orders — refunded via bank transfer or store credit; we’ll request your bank details by email

Original shipping charges and COD processing fees are non-refundable in all cases.

5. Non-returnable items

The following items cannot be returned under any circumstances:

– Products that have been used, soldered, or modified in any way
– Batteries, wires, connectors, and other consumables
– Clearance or sale items purchased at a discounted price
– Custom-built or custom-configured products
– Products damaged due to misuse, improper handling, static discharge, water exposure, or physical impact
– Opened or partially used component kits where individual parts have been removed

Returns without a valid reason as listed above will not be accepted.

6. Replacement policy

If your return is approved and you’ve asked for a replacement, we’ll dispatch it within 3 to 5 working days of completing the inspection, subject to stock availability.

If the exact product is out of stock at the time of replacement, we’ll let you know and offer one of these options:

– Wait for the product to be restocked
– Choose an equivalent alternative product
– Receive a full refund to your original payment method

7. Order Cancellation

You can cancel your order only before it has been processed or dispatched from our warehouse. Once an order has shipped, it can no longer be cancelled.

To cancel, contact us immediately at support@stemvolt.in or call +91-8078638838. For prepaid orders cancelled before dispatch, we’ll process a full refund to your original payment method within 5 to 7 business days.

Note: Once an order is dispatched, any delay caused by the shipping partner due to reasons beyond our control — such as bandh, public holidays, or natural disasters — shall not be the responsibility of StemVolt.

8. Warranty policy

StemVolt honours manufacturer warranties on eligible products:

Products with manufacturer warranty
– Original Arduino boards — 1-year manufacturer warranty
– Original Raspberry Pi boards — 1-year manufacturer warranty

Products without manufacturer warranty
All other products on our website — including sensors, modules, shields, drone components, accessories, and third-party development boards — do not carry a manufacturer warranty unless stated otherwise on the product page. These are covered only under our 4-day return policy for defective or damaged items, as described above.

The warranty does not cover:
– Physical damage, broken pins, or bent connectors
– Damage from incorrect wiring, reverse polarity, or overvoltage
– Water damage or exposure to heavy moisture
– Unauthorised modifications or tampering
– Normal wear and tear

To raise a warranty claim, email us at support@stemvolt.in with your order number, product details, and a description of the issue. Our team will guide you through the next steps.

9. Important notice

All return, refund, replacement, and warranty decisions are subject to inspection and final approval by the StemVolt team. We reserve the right to decline requests that don’t meet the conditions in this policy. Any disputes arising from this policy are subject to the jurisdiction of the courts in Rajasthan, India.