Refund and Returns Policy

2. Non-returnable items

The following items are not eligible for return or replacement under any circumstances:

• Products that have been used, soldered, or modified in any way
• Batteries, wires, connectors, and other consumables
• Clearance or sale items purchased at a discounted price
• Custom-built or custom-configured products
• Products damaged due to misuse, improper handling, static discharge, water exposure, or physical impact
• Opened or partially used component kits where individual parts have been removed

Returns without a valid reason as listed above will not be accepted. Stemvolt reserves the right to make the final decision on all return and refund cases after inspection.

3. How to initiate a return

To request a return or replacement, follow these steps:

• Step 1: Email us at support@stemvolt.in with the subject line “Return Request — [Your Order Number]”
• Step 2: Include your order number, a description of the issue, and clear photos or a short video of the defective or damaged product
• Step 3: Our team will review your request within 2 working days and confirm whether the return is approved
• Step 4: If approved, we will issue an RMA (Return Merchandise Authorisation) number. This number must be clearly written on the outer packaging of the return shipment
• Step 5: Ship the product back to us. Do not write or stick anything directly on the original product box or packaging

Returns sent without a valid RMA number will not be accepted and may be returned to the sender.

4. Return shipping

If the return is due to a defective, damaged, or incorrect product on our part, Stemvolt will bear the return shipping cost. We will either arrange a pickup or reimburse the shipping charges upon receipt of the returned product and verification of the claim.

If the return is for any other approved reason, the return shipping cost will be borne by the customer.

5. Inspection and approval

Once we receive the returned product, our technical team will inspect it within 3 working days. You will be notified of the inspection outcome via email or phone. If the product is found to be in acceptable condition and the return reason is valid, we will proceed with a replacement or refund as requested.

If the inspection reveals that the product has been damaged due to misuse, modification, or improper handling, the return will not be approved and the product will be sent back to you.

6. Replacement policy

If your return is approved and a replacement is requested, we will dispatch the replacement product within 3 to 5 working days of completing the inspection, subject to stock availability.

If the exact product is out of stock at the time of replacement, we will inform you and offer one of the following options:

• Wait for the product to be restocked
• Choose an equivalent alternative product
• Receive a full refund to your original payment method

7. Refund policy

Refunds are processed only after the returned product has been received and inspected by our team. Once approved, refunds are credited as follows:

• Online payments (UPI, card, net banking) — refunded to the original payment method within 5 to 7 business days
• COD orders — refunded via bank transfer or store credit within 5 to 7 business days. Bank account details will be requested via email.

Please note that original shipping charges and COD processing fees are non-refundable in all cases.